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2012 Conference Theme:
"Collaboration: Bringing People, Business & Technology Together Across Sports & Entertainment"
8:00 a.m. - 4:00 p.m. |
Registration | |
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8:30 a.m. - 4:30 p.m. |
Charity Golf Event |
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6:00 p.m. - 9:00 p.m. |
Exhibit Hall Open - Networking Event with Appetizers & Drinks |
Afternoon Sessions
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TRACK ONE - Collaboration of Technology, Marketing & Venue Operations |
TRACK TWO - CRM Customer Relationship Management |
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1:30 p.m. - 2:30 p.m. |
Transitioning to Cloud Computing - |
CRM Session |
The Pro's, The Con's How and When to Leverage the Cloud |
CRM Solution Offerings, Best Practices & Case Studies |
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2:30 p.m. - 3:30 p.m. |
DAS & WiFi |
CRM Session |
Addressing the mobile fan experience |
Data and More Data - Leverage CRM for Analytics & BI |
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3:30 p.m. - 4:45 p.m. |
General Session: Vendor Innovation Showcase |
CRM Session - Session to Be Announced |
5:00 p.m. - 5:30 p.m. |
Buses & Travel to Fenway Park |
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5:45 p.m. - 11:00 p.m. |
Networking Event: Fenway Park - Enjoy a Private Venue Tour of Fenway Park, Delicious Baseball Food & Drinks While Watching Boston Red Sox Game |
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8:00 a.m. - 1:00 p.m. |
Registration |
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7:30 a.m. - 9:30 a.m. |
Breakfast Served |
8:00 a.m. - 9:00 a.m. |
Closed-door Team/Venue Executive Round-Table Session (No vendors) |
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9:00 a.m. - 9:15 a.m. |
Welcome & Opening Remarks |
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Christine Stoffel, President SEAT |
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Chris Dill, Executive Vice President SEAT |
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9:15 a.m. - 10:00 a.m. |
Keynote Address: TBA |
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10:15 a.m. - 11:30 a.m. |
General Session: Digital Signage & The New Fan Experience
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CRM Session - Session to Be Announced
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Integration of RFID, WayFinding & The Latest Technologies |
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11:30 a.m. - 12:00 p.m. |
General Session: Collaboration Panel Session: Bringing People, Business & Technology Together |
CRM Session - Session to Be Announced |
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12:00 p.m. - 1:20 p.m. |
Lunch Served - 4th Floor Rotunda & Exhibit Hall/ Exhibit Hall Open |
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8:00 a.m. - 9:00 a.m.
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Closed-door Team/Venue Executive Round-Table Session (No vendors) |
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9:00 a.m. - 10:00 a.m. |
General Session: The Technology Social Scene - Social Networking & New Media |
| Discuss the various social networking medium, analytics and ROI of the Social Scene | |
10:15 a.m. - 11:30 a.m. |
General Session: Mobile Applications - The Best Apps to Leverage for Max ROI |
Collaboration Between Technology, Ticket Sales, Marketing and F &B |
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11:30 a.m. - 12:00 p.m. |
Two Team Case Studies/Success Stories: Mobile Applications for a Great Fan Experience & New Revenue |
Chip Suttles, Vancouver Canucks, Director of Technology - "Using Technology to Bring the Sale of Raffle Tickets to the Modern Age" ..... Starting with the 2011-12 Hockey Season, the Vancouver Canucks have partnered with BUMP 50:50 to bring technology into their 50/50 fund raising sales program at Rogers Arena and have increased sales at home games this year by 35% with an average take home prize of $32,000 per game benefiting the Canucks for Kids fund and its associated charities. Chip Suttles, will provide an overview on why we choose to pursue this, how this was implemented and the reasons it has become successful with an uplift in participation and sales. |
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12:00 p.m. - 1:20 p.m. |
Lunch Served - 4th Floor Rotunda & Exhibit Hall/ Exhibit Hall Open |
7:30 a.m. - 9:30 a.m. |
Breakfast Served |
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Afternoon Sessions
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TRAK ONE - Collaboration of Technology, Marketing & Venue Operations |
TRACK TWO - Green Technology Solutions, Venbue Efficiency and Lean Methodologies |
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1:30 p.m. - 2:30 p.m. |
Wireless Infrastructure in Stadiums, Arenas & Venues |
The New " Smart Technology" & "Green" Initiatives |
Requirements, Solutions and The Future |
Case Studies- of How To Leverage for Operational Efficiency |
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2:30 p.m. - 3:30 p.m. |
The Proactive Approach: |
Tenant Services Round-Table Discussion |
Overcome Construction Challenges of New Venues & Renovations |
What Services are Offered Today,What Should be Offered and Next Step Collaboration for Venue Standards |
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3:30 p.m. - 4:45 p.m. |
General Session: Surprise Event - All Hands on Deck! |
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5:15 p.m. - 7:30 p.m. |
Buses & Travel to TD Bank North/Boston Garden - Technology Tour, Appetizers & Beverages |
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7:30 p.m. - 8:00 p.m. |
Busses Depart for Evening Event | |
8:00 p.m. - 10:30 p.m. |
Exceptional Evening Event To Be Announced | |
7:30 a.m. - 9:30 a.m. |
Breakfast Served |
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8:00 a.m. - 9:00 a.m.
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Closed-door Team/Venue Executive Round-Table Session (No vendors) |
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9:15 a.m. - 10:30 a.m. |
General Session: Details To Be Announced - You Will Enjoy This Session, So be Sure to Stick Around! |
10:15 a.m. - 11:30 a.m. |
Closing Session & Conference Wrap-Up: All Hands Round-Table Discussion |
Christine Stoffel & Chris Dill |